Associates Degree in Computer related field, or 3+ years of Experience
Provide help desk support via telephone, remote desktop tools, or in person to employees. Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct computer hardware and software problems.
Respond to computer security issues such as viruses, worms, etc.
Install and configure standard desktop and laptop computer hardware and software. Install standard local and network printer drivers, scanners, or other peripherals.
Troubleshoots computer problems, performs hardware and software diagnostics, and coordinates needed repairs.
Performs technical, operational, and training support to users of computers via telephone, remote tools, or onsite support.
Support hardware in an Office and Plant environment with remote locations.
Candidates must possess good interpersonal, customer support, verbal, and technical writing skills.
Candidates must have the ability to collaborate and work in a team environment, exhibit professional initiative, and the willingness to document and share knowledge.
Basic Knowledge of Active Directory, TCP/IP, DHCP, and DNS.
Commitment to excellent client service and strong computer skills in a Microsoft Windows and Office enterprise environment is a must.
Ability to identify problems, analyze, and plan actions necessary to resolve.