Customer Service Representative – Dale, Indiana

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Department: Sales – Customer Service

Plant Location: Dale, IN

Day Shift Position (6:30 am – 3:00 pm)

Job Description

Responsible for processing customer purchase orders and shipment schedules in an efficient and timely manner. This position requires very good inter-personal skills, as it is essential that a good relationship be maintained with all assigned customers. Good computer skills and good communication skills are required. The job entails constant coordination with Production, Engineering, and Shipping, so that customer on-time delivery expectations can be met. Must be knowledgeable of each customer’s product line.

Specific Duties

  1. Enters or verifies that customer purchase orders / customer releases are entered into the IQMS system.
  2. Abide by the company’s quoted price breaks and lead times when accepting orders.
  3. Must have a proactive approach in monitoring accounts that utilizes a supplier managed inventory agreement (Min / Max / ROQ process).
  4. Monitor the status of customer orders on the production schedule and alert scheduler of necessary changes
  5. Update customer selling prices in IQMS, as needed
  6. Work with our Shipping Department to make sure finished goods are shipped on-time to meet our customer expectations
  7. Electronically prepare pick lists thru IQMS for the Shipping Dept., and Advance Shipping Notices, as required.
  8. Resolve quantity, part number, and pricing differences with the customer, and follow up with accounting to correct related billing errors.
  9. Must maintain a positive and professional approach, especially when dealing with our Customers

Backup

Customer Service Representative or Customer Service Manager

Qualifications

Experience in customer service in a manufacturing environment preferred

Excellent verbal and written communication skills

Ability to solve customer inquiries, complaints and develop quick, effective solutions

Supervision

Reports to the Customer Service Manager

 

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Extruder Operator Trainee – Dale, Indiana

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Department: Extrusion

Plant Location: Dale, IN

Shift: Day Shift (6:30 AM – 6:30 PM) or Night Shift (6:30 PM – 6:30 AM)

Paygrade: 4AA – $19.97

*$1.50/hr attendance bonus will be added to the hourly rate*

**$1.25/hr 12-hour shift premium will be added to the hourly rate**

***$2/hr shift premium will be added to the hourly rate for night shift***

 

Job Description:

Must have mechanical ability and be able to read, monitor and understand various measures, gauges and instruments. Must learn to set-up and operate Extrusion Machinery in a prescribed period of time in order to progress to operator’s status. Very heavy lifting is required daily. Must be physically able to carry heavy loads up stairways and ladders. Performs other work as directed by Supervisor. Must complete Work Keys testing requirements.

Specific Duties

  1. Teardown, setup, and maintain all equipment systems (non-electrical).
  2. Operate and monitor extruders during production of plastic sheet.
  3. Perform quality checks on extruded material.
  4. Band and barcode finished skids of extruded sheet.
  5. Perform standardized work per the Manufacturing Plan’s Process Methods.
  6. Perform all necessary IQMS/Shop Data operations.
  7. Perform other tasks as directed by the lead operator or shift supervisor.

Backup

Extrusion Lead Operator or Extrusion Supervisor

Qualifications

An A.S. Degree in a related field, or practical experience in Extrusion.

Supervision

Reports to the Extrusion Supervisor

 

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Maintenance Mechanic 12 hour Night Shift – Dale, Indiana

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Department: Maintenance

Plant Location: Dale, IN

Shift: C or D (6:30 pm – 6:30 am)

Will receive additional $2/hr 12 hour shift premium

Pay Grade:($22.14 – $33.44)

 

Job Description

Responsible for in-depth troubleshooting and the repair, maintenance, and adjustment of all industrial production machinery and processing equipment, secondary trim equipment, mold shop machines and equipment, material handling and transfer equipment and building systems.  Must have the ability to recognize defects and possess problem-solving skills.  Responsible for the fabrication and installation of new and used machinery and equipment.  Observes mechanical devices in operation to locate source of trouble.  Inspects new parts to detect imperfections and used parts to determine reason for failure and/or necessary changes in dimensional requirements.  Repairs or replaces defective parts as necessary.  Responsible to insure proper compliance to safety and lock-out regulations, codes, and operating requirements.  May direct the activities and training of Maintenance Helper Trainees, and Preventive Maintenance job classifications.  Performs other work as directed.

All applicants will be required to take a Maintenance Aptitude test that will check basic maintenance knowledge of the Specific Duties listed below.

 

Specific Duties

  1. Must be able to read and understand blueprints, schematic diagrams, operating manuals, and manufacturer’s specifications
  2. Must have the ability to understand, troubleshoot, and install single and 3-phase electrical power, and controls circuits including 480 volt service using a digital multi-meter.
  3. Must have the ability to troubleshoot, install, and repair pneumatic and hydraulic circuits.
  4. Ability to fabricate metal using an acetylene torch and MIG welding techniques a plus.
  5. Understanding of PLC’s, troubleshooting. Program Logic, Circuits, and drives a plus.
  6. Understanding of common plumbing practices a plus.
  7. Understanding of Thermoforming and/or Extrusion operational process a plus.

 

Backup

Maintenance Supervisor


Qualifications

An A.S. Degree in a related field, or practical experience in industrial maintenance.  Applicants with specific maintenance experience and qualifications will be considered before internal applicants with seniority but no maintenance experience.

Supervision

Reports to the Maintenance Supervisor

 

 

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